Shipping policy
At Mhay Industries, we strive to ensure that your products reach you in a timely and secure manner. Below is an overview of our shipping policies.
1. Shipping Methods
We offer a variety of shipping options to suit your needs. Available shipping methods will be displayed at checkout based on your location and the items in your cart.
2. Processing Time
Orders are processed and dispatched within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next working day. You will receive a shipping confirmation email with tracking details once your order is on its way.
3. Shipping Rates
We offer free shipping on all orders. If your delivery address is in a remote area as defined by the carrier, an additional delivery surcharge applies. We will tell you the exact amount before your order is dispatched. If you choose not to pay it, we will cancel the order and refund you in full.
4. International Shipping
We ship worldwide. Import duties, customs taxes and brokerage fees are set by the destination country, are not included in our prices, and are the buyer’s responsibility. The carrier will contact you to collect them, usually on or before delivery. Please respond to the carrier promptly. Unpaid or refused parcels cannot be delivered. Check with your local customs office before ordering if you are unsure what applies.
5. Delivery Times
Estimated delivery times are provided at checkout based on the shipping method selected. Please note that delivery times are only estimates and are not guaranteed, especially for international shipments or during peak seasons.
6. Order Tracking
Once your order has shipped, you will receive an email with tracking information. If you have not received tracking details or your tracking number isn’t working, please contact us at info@mhayindustries.com, and we will assist you.
7. Missing or Damaged Items
If your order is missing items or arrives damaged, please contact us immediately at info@mhayindustries.com with your order number and details. We will work with you to resolve the issue promptly.
8. Address Accuracy
Please ensure that your shipping address is correct before completing your order. We are not responsible for any delays or undelivered packages due to incorrect address information provided at checkout.
9. Shipping Restrictions
Some products may be subject to shipping restrictions and cannot be shipped to certain countries or regions. If any items in your order are restricted for shipment, we will notify you as soon as possible.
10. Changes to Shipping Policy
We may update our shipping policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about any updates.
11. Contact Us
If you have any questions or concerns about shipping, please feel free to reach out to us:
info@mhayindustries.com