Refund policy

At Mhay Industries, we want you to be satisfied with every order. This policy applies to all customers, in every country.

1. Changing Your Mind

You may cancel your order and return it for a refund without giving a reason. Please tell us within 14 days of the day you receive your order by emailing info@mhayindustries.com with your order number. You may also use our withdrawal form on the Withdraw order page. After you tell us, you have a further 14 days to send the items back to us.

2. Condition of Returned Items

Items must be unused, in their original packaging and in the same condition in which you received them. We may reduce your refund if an item has been used or handled beyond what is needed to inspect it.

3. Return Shipping

If you are returning an item because you changed your mind, you pay the cost of sending it back. If your item arrived damaged, faulty or incorrect, we pay for the return and replacement, and you pay nothing.

4. Refunds

We refund you within 14 days after we receive your returned items, or after you give us proof that you have sent them back, whichever comes first. Refunds go to the original payment method. The standard shipping we provided free of charge is not deducted from your refund.

5. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or not as ordered, please email info@mhayindustries.com with your order number and photos as soon as possible. We will send you a replacement or refund you in full, whichever you prefer. Most of our products also carry a one-year warranty against manufacturing defects. This does not affect any legal rights you have as a customer.

6. Parcels Refused or Not Collected

If a parcel is refused or not collected, for example because import duties or customs taxes were not paid, it is treated as a change-of-mind return. In this case, to the extent permitted by the law that applies to you, the carrier’s actual charge for returning the parcel to us may be deducted from your refund. The free shipping we provided is not deducted.

7. Items We Cannot Take Back

  • Custom-made, engraved or branded items made to your order
  • Instruments that have been used, altered or damaged after delivery
  • Items whose sealed or sterile packaging has been opened, where this is necessary for health and safety

8. Your Legal Rights

Nothing in this policy limits your statutory rights as a consumer in your country, including any right to cancel or return goods under local law.

9. Contact Us

Email: info@mhayindustries.com