Politique d'expédition

At Mhay Industries, we strive to ensure that your products reach you in a timely and secure manner. Below is an overview of our shipping policies.

1. Shipping Methods

We offer a variety of shipping options to suit your needs. Available shipping methods will be displayed at checkout based on your location and the items in your cart.

2. Processing Time

Orders are typically processed within [1-3 business days] after payment has been received and cleared. Orders placed during weekends or holidays may experience delays. Once your order has been processed, you will receive a shipping confirmation email with tracking information (if available).

3. Shipping Rates

Shipping costs are calculated at checkout based on the shipping method selected and the destination. Free shipping promotions may be available and will be displayed on the checkout page.

4. International Shipping

We do offer international shipping. International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer. Please check with your local customs office for more information about potential charges before placing your order.

5. Delivery Times

Estimated delivery times are provided at checkout based on the shipping method selected. Please note that delivery times are only estimates and are not guaranteed, especially for international shipments or during peak seasons.

6. Order Tracking

Once your order has shipped, you will receive an email with tracking information. If you have not received tracking details or your tracking number isn’t working, please contact us at [Insert Contact Email], and we will assist you.

7. Missing or Damaged Items

If your order is missing items or arrives damaged, please contact us immediately at [Insert Contact Email] with your order number and details. We will work with you to resolve the issue promptly.

8. Address Accuracy

Please ensure that your shipping address is correct before completing your order. We are not responsible for any delays or undelivered packages due to incorrect address information provided at checkout.

9. Shipping Restrictions

Some products may be subject to shipping restrictions and cannot be shipped to certain countries or regions. If any items in your order are restricted for shipment, we will notify you as soon as possible.

10. Changes to Shipping Policy

We may update our shipping policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about any updates.

11. Contact Us

If you have any questions or concerns about shipping, please feel free to reach out to us: